Finished @4/8「愛されるサービス」と「残念なサービス」

「愛されるサービス」と「残念なサービス」45の法則

Finished!!

Well, I have expected this to be a manual or service bibles, while after reading, I would recommend this to all of the managers.

When there's something wrong with your service(could be claim from clients or customers),the managers or probably the system should be the first to claim.